LUXURIOUS KEEPSAKE SILK ESSENTIALS FOR YOUR BABY ♡
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FREQUENTLY ASKED QUESTIONS

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Do you have any adult silk products?
While our focus are mainly on children now, we may come up with adult products in the future. We will announce on our website as well as our social media (i.e. facebook & instagram) in the event of that happening so be sure to follow us   


How do I take care of my silk product?
Please refer to our care instructions for tips on taking care of your silk products.


Do you offer gift wrapping?
Yes we do! You will be able to choose whether or not to gift wrap your products during checkout.


I’m buying a gift for someone else, can you help me deliver to him/her directly?
Of course! Kindly let us know in the remarks box during checkout. You'll also be able to personalise your message during checkout so they'll know who their lovely gifter is.


Can I deliver my gifts to separate addresses?
Sure, just write this in the special instructions box at checkout. Please note that this may require extra delivery charges. We offer free delivery for orders above RM350 per box. As for Singapore deliveries, our delivery charges are flat rate of RM30 per box. We will contact you directly prior to taking any additional step.


Do you offer personalisation?
At the moment, we do not offer any personalisation for our products. 


Where do you deliver?
We currently offer free delivery* in Malaysia (*for orders over RM350 only). We welcome orders from other countries too, please contact us at hello@softsilks.my for shipment charges and delivery availability before ordering online.


When can I expect my order to arrive?

For Peninsular Malaysia

Standard Delivery : 5 - 7 business days ; FREE for orders above RM350 packed in ONE box OR RM8 flat rate for orders below RM350 per box.

Express Delivery : 2 - 3 business days ; A surcharge of RM30 is required for express delivery.

For East Malaysia

Standard Delivery : 6 - 10 business days ; FREE for orders above RM350 packed in ONE box OR RM15 flat rate for orders below RM350 per box.

Express Delivery :  2 - 3 business days ; A surcharge of RM30 is required for express delivery.

For Singapore

International Shipping : 6 - 10 business days. RM30 flat rate per box.

For other countries, kindly contact us at hello@softsilks.my for shipment charges and delivery availability.


Do you offer next day delivery?
Contact us directly via email at hello@softsilks.my for urgent deliveries and we’ll try our best to assist you!


How can I get updates on the status of my order?
All standard delivery orders are processed and despatched within 3 to 6 working days upon verification of payment. For express delivery, all orders are processed and dispatched within 1 to 2 working days upon verification of payment. Once despatched, we will send you a delivery confirmation via email together with your parcel's tracking number.