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This website is operated by Softsilks Enterprise ("Softsilks"). Throughout the site, the terms “we”, “us” and “our” refer to Softsilks. Softsilks offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

This privacy policy sets out how Softsilks uses and protects any information given by you during the usage of this website. We are committed to ensuring that your privacy is protected. 


Softsilks only use and share your personal data when we have proper reason to do so. These reasons fall under certain categories; Contract, Consent, Legitimate Interest and Legal Obligation.

Contract - When you purchase something from our store, as part of the buying and selling process, Softsilks collect the personal information you give to us such as your name, address and email address.

Consent – When you agree for us to use information in a certain way i.e. for storing your payment card details or email marketing; provided permission, we may send you emails about our store, new products and other updates.

Legitimate Interests – In the interest of providing you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as our delivery partners.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Legal Obligation - Where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.


By using this site, you represent that you are of the age of majority in your state or province of residence. 


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all generally accepted industry standards. Softsilks will never ask you to provide personal information like your bank details, credit card details, your address, driving licence or passport numbers via email. If you’re making an online purchase from Softsilks and are required to provide us with your bank or credit card details, this will all be carried out via our payment gateway partners, such as Paypal or iPay88. Please report any suspicious activity to us immediately. 


We may store some information, commonly known as a “cookie,” on your computer or mobile or other handheld device when you access our site. Cookies help your browser navigate our website by allowing us to recognise and remember your device, preferences, log in details and keep track of your choices or any orders that you place through a website. Cookies do not harm your computer.

You can erase or block cookies from your computer if you want to, but certain Softsilks services may not work correctly or at all if you set your browser not to accept cookies.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


For any questions relating to your personal data or about our Privacy Policy, please do not hesitate to contact us at We will make every effort to resolve your concerns.