TERMS AND CONDITIONS
ACCURACY OF INFORMATION
We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. Neither Softsilks or any of its related entities (including subsidiary companies and any holding company) nor its representatives or employees make any representation or warranty that any material on the Site will be reliable, accurate or complete (nor do they accept any responsibility arising in any way for errors in, or omissions from that material).
Softsilks will not be liable for any loss resulting from any action or decision by you in reliance on the information on the Site, nor any interruption, delay in operation or transmission, virus, communications failure, internet access difficulties, or malfunction in equipment or software.
All our products are hand-made with premium 6A grade quality mulberry silk and is OEKO-TEX® Standard 100 certified. Usage of our products are at your own risk. Our products does not prevent S.I.D.S (Sudden Infant Death Syndrome) you are advised to not leave your children unattended. Reasonable scrutiny has been taken to ensure that the description, colour, dimensions and etc of each of our products are accurate. While we attempt to be as accurate as possible in the description of our products, kindly note that the colour and/or texture of silk may vary in different lighting, different devices and different production batches. As such, our products may not be uniform/consistent in colour and/or texture due to silk’s natural characteristic and manual craftsmanship. All purchases shall be at your own risk.
We use only the best materials for our products and personalisation to ensure durability and quality of our products. Kindly refer to our Care Instructions on tips to take care of your silk products.
ADDITIONAL PAYMENTS AFTER CHECKOUT
Certain instances or requests may require additional payments after checkout from customers such as requests for orders to be packed in separate boxes.
Our policy is free delivery for orders over RM350 per box for the whole of Malaysia. In instances where the above is not met, you will be required to make additional delivery payment(s) during checkout. In the event that you have requested to separate your order into 2 boxes, you will be charged for delivery of the second box, first box delivery is free upon fulfilment of orders over RM350. An invoice to make additional delivery payment(s) will be sent to you via email after we process your order. We will only begin processing orders upon verification of the additional payment(s). Failure to make payment within 7 days of receiving the invoice for additional payment(s) will result in cancellation of an order and a full refund of total amount paid at checkout minus any miscellaneous charges which we have paid to third parties such as Paypal or iPay88 transaction fees. We will contact you via email and phone prior to taking this action.
Our Products will be delivered to the address given by you for delivery when you submit your order. We are not responsible for any inaccuracy to your delivery address which resulted in you not receiving your parcel. If you require us to send out your item to a different address after it has been returned, there will be an additional charge for posting the parcel again. You may specify a delivery address, which is different from your billing address, e.g. if you would like us to deliver the parcel directly to your recipient.
Softsilks is unable to amend orders nor combine orders which were separately made after it is placed. Please double check your order details before confirming the order. We will make our best effort to process all orders and dispatch them within 3 to 6 working days upon verification of your payment. For express delivery, all orders are processed and dispatched within 1 to 2 working days upon verification of payment. Delivery is carried out during working hours (10 a.m. to 5 p.m.), Monday to Friday, excluding weekends and local public holidays in Malaysia. Once the delivery confirmation is emailed to you, the risk of your parcel are passed to the responsibility of our third party postal service providers and we shall not be responsible for any loss parcel where proof of postage has been provided to you. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any). You will be able to track your items using the tracking number that we have provided to you with any of our third party postal service providers, kindly do note that there may be a one day delay in delivery statuses.
In the event of any bounced parcel, the said customer will be contacted via email. The cost for re-delivery of the parcel will be borne by the customer. Any details regarding re-delivery will be provided in the email sent to the customer. Softsilks will only bear the cost of re-delivery if it is deemed as an error on our part.
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this Site are registered and unregistered trademarks of Softsilks. None of the trademarks nor any portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without prior written consent of Softsilks.
External links may be provided for your convenience, but they are beyond the control of Softsilks and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
DISCLAIMER OF LIABILITY
Softsilks shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the Site. In particular, neither Softsilks nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof. You agree to defend, indemnify and hold harmless of Softsilks, its affiliates and their employees, contractors, officers, directors and representatives from all liabilities, claims and expenses, including attorneys' fees, that arise from your use or misuse of the Terms and Conditions.
These Terms and Conditions shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights. If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court, the remaining provisions of these Terms and Conditions will remain in effect. These Terms and Conditions constitute the entire agreement between us regarding our service, and supersede and replace any prior agreements we might have between us regarding the service.
If you have any questions about these Terms and Conditions, please feel free to contact us.